I just had a long chat with Ms Robinson about her cruise on Grand Majestic with her grand daughter. Her feedback was all really positive: the boat was lovely (and they were thrilled with the suite), the crew was great and James the guide was really professional, informative and passionate about the islands.
All in all, they had a fabulous trip. Many thanks to you and your team!
On May 27th, I completed our 8 day cruise on the Grand Majestic with my wife and two adult children. We did not complete the feedback questionnaire, but wanted to let you know how much we enjoyed the experience due in great part to the excellent crew and guide. All of your staff were gracious and professional. I’m particular, Romulo, our waiter and bartender, was always attentive and helpful. He has a very good understanding of English and helped us with any issues. And our guide, James, was excellent, ensuring we are leaving Galapagos much better informed and conscious of this extraordinary environment.
Wow. What a wonderful vacation…Galapagos was what we imagined and more. Every time I was on shore, I could not stop smiling from all the wildlife. I was in heaven. In the water, it was like snorkeling in a huge salt water aquarium. I felt like we were in a National Geographic special. One of the gems of the Galapagos was our guide, Lola. She was very knowledgeable of the islands and wildlife. Her enthusiasm was contagious the entire trip. The captain and crew of the Majestic were the best. We were spoiled the entire time on the boat. We had a wonderful group of fellow passengers on board. We have made new friends. We have decided that this trip is in the top three of all our vacations. The one thing I would suggest is that it is made clear that this is a very active trip and lots of places where not for people with walking problems. There was an older couple on board that had a hard time during entire trip. Jenny, once again, thank you so much.
We were on board the Majestic yacht for seven nights in February 2016 where we had an unbelievable experience.
Captain Marcello and his wonderful team made our dream trip exceptional in every way. They were enthusiastic, so friendly, always smiling and nothing was too much trouble. They worked together as a team, helped us in and out of the dingy, and were very minded to our security.
One day there was a birthday. We arrived back on deck late afternoon to find the crew had filled the dining area with balloons and were ready to make dinner a festive special birthday.
I was impressed by the chef who managed to produce different dishes taking care of my food allergies of gluten and lactose.
Billy our naturalist guide so professional, enthusiastic, knowledgeable and a wonderful caring person. We felt blessed that he was on board. He always was ready to share and answer questions however trivial. We were not rushed and Billie gave us plenty of time to wait for the right moments to take our photographs. Hikes and snorkeling were simply perfect. He made every effort to ensure we had an unforgettable experience.
I am not sure where to begin. The ship was beautiful. I loved the public space. Plenty of it. Jacuzzi was a little bit of luxury. On the top deck it would had been good if there had been more shade for the sunbeds. It got a bit hot on deck. The food was excellent with plenty of choice. The crew worked nonstop. They were friendly, helpful and provided a first class service. The crew certainly made my birthday a very special occasion which will be a birthday I will never forget. The cabins were small on the lower deck but cabin number 5 is the largest and we were certainly grateful for that. We were a little bit disappointed about the lack of information on their website. No idea if water was free (it was) they served juices which were also inclusive. It would have been handy to know that the boat supplied a hairdryer and some idea of the cost of drinks and tips. We did have windows on the lower deck just too high to see out! The window sill was useful as an additional shelf for personal possessions and clothes. Not a lot of space to store two suitcases. You can just about get them under the bed, just little bit of additional information proves very useful.
The guide on board was extremely knowledgeable and flexible. We never felt rushed and he did his utmost to ensure that we fully benefited from each and every trip. The itinerary for each day was clearly laid out on a white board with what to wear and take. So well organized so we didn't waste any time. The islands visited gave us an excellent opportunity to see a wide range of sea life and birds. It was all so close and made taking photos so easy. It was amazing to wake up every morning to a different view and a new adventure waiting for us. The other thing we would have liked to have done on Santa Cruz was to spend a little more time shopping and a bit of time in the evening there to enjoy the street life and live music. We felt seven day trip was spot on. I am so pleased we didn't do a shorter trip as we got to see so much more and never once felt we had had enough. To travel so far, and to such a unique place I am pleased we made the most of it and did a full week.